CERATICS & CLINICAL OS — TERMS OF SERVICE & MASTER PLATFORM AGREEMENT
Effective Date: October 1, 2026 | Master Version 3.0
Governing Law: Republic of India | Seat of Dispute: Pune, Maharashtra
1. Statutory Corporate Disclosures & Operating Entity
This Agreement is executed between the user and Ceratics, a proprietorship registered under Udyam (UDYAM-MH-26-1256555, GSTIN: 27AABCC1234F1Z5, SAC Code: 998314 - Software & IT Hosting Services).
- Registered Office: Shop No. 11, Aaroha Dwelling, Dattanagar Chowk, Ambegaon Bk, Pune, Maharashtra 411046, Republic of India.
- Operating Brand: Clinical OS (clinicalos.ceratics.com).
- Compliance Baseline: Information Technology Act 2000, Consumer Protection (E-Commerce) Rules 2020, and the Digital Personal Data Protection Act, 2023 (DPDP Act).
2. Platform Architecture & Scope of Services
Ceratics develops and operates Clinical OS, a specialized cloud operating system engineered exclusively for cosmetic dermatology, plastic surgery, and medical aesthetic practices in the Republic of India.
Services include:
- Multi-tenant practice management, electronic medical charting, 2D facial anatomy injection mapping, and CDSCO batch tracking.
- Patient portal, digital intake, tele-triage, and automated transactional messaging over WhatsApp/SMS.
- Razorpay Dynamic UPI QR and e-mandate medical billing under standard 18% GST.
3. Part A: Terms for Healthcare Clinics & Practitioners (B2B SaaS)
1. Practitioner Qualifications & Clinical Gating
Every subscribing healthcare practice covenants that all medical diagnoses, prescription signings, and aesthetic procedures are administered exclusively by Registered Medical Practitioners (RMPs) holding degrees recognized by the National Medical Commission (NMC). Practice administrators must verify doctor NMC / State Medical Council Registration Numbers.
2. Data Fiduciary Responsibility (DPDP Act 2023)
The clinic acts as the statutory Data Fiduciary responsible for obtaining informed patient consent. Ceratics acts strictly as the Data Processor operating under documented clinic instructions.
3. Data Return & NMC 3-Year Secure Cold-Storage Escrow
Upon subscription cancellation or expiry, pursuant to Regulation 3.3 of the NMC Regulations 2023, Ceratics provides a 30-day active export window (PDF/CSV) followed by transferring the database into an encrypted, read-only Cold-Storage Archive on AWS Mumbai for the remainder of the statutory 3-year medical record retention mandate.
4. Zero-AI Model Training Covenant
Ceratics expressly covenants that it shall NOT ingest, aggregate, analyze, or sublicense any patient clinical photographs, facial mapping coordinates, skin lesion imagery, or clinical notes to train, fine-tune, or benchmark artificial intelligence or machine learning models.
4. Part B: Terms for Patients & Appointment Booking (B2C)
1. Clinical Assessment & No Emergency Care
Clinical OS facilitates appointment scheduling and digital intake for elective cosmetic dermatology and aesthetics. The platform does NOT provide emergency medical triage. Patients experiencing anaphylaxis, vascular occlusion, or severe acute pain must immediately visit their nearest physical hospital emergency department.
2. 18+ Age Verification Gate & Minor Registration
Patients registering for independent consultations confirm they are at least 18 years of age and competent to contract under Section 11 of the Indian Contract Act, 1872. Any patient under 18 years of age (Minor) must be registered through the Parent / Lawful Guardian Consent Flow pursuant to Section 9 of the DPDP Act 2023, requiring verifiable parental verification (+91 WhatsApp OTP) and physical parental accompaniment for in-clinic procedures.
3. Doctor-Patient Relationship
Ceratics is a technology infrastructure provider. Medical advice, clinical diagnosis, and procedure execution remain the independent clinical responsibility of the treating Registered Medical Practitioner.
5. Billing, Taxation & Cash Limit (Section 269ST)
- Currency: All platform commercial fees and clinic invoices are denominated in Indian Rupees (₹ / INR).
- Taxation: B2B software subscriptions are taxed at 18% GST under SAC 998314. Aesthetic clinic services are billed under SAC 999319.
- Statutory Cash Restriction: In accordance with Section 269ST of the Income Tax Act, 1961, the platform strictly prohibits accepting or recording cash tender of ₹2,00,000 or more in a single day.
6. Grievance Redressal Mechanism & Officer Contact
Pursuant to Rule 5(9) of the IT SPDI Rules 2011 and DPDP Act 2023: