Terms of Service | Ceratics

1. Agreement to Terms

By accessing our website (ceratics.com) or engaging Ceratics for web development, AI receptionists, missed-call automation, or CRM setup, you agree to be bound by these Terms of Service. If you do not agree, please do not access our services.

2. Our Scope of Work & Delivery Commitments

Ceratics provides done-for-you technical services for small and local businesses. Our primary service models include:

14-Day Delivery Commitment: Standard website and automation packages are scheduled for deployment within 14 business days following receipt of required client onboarding assets (domain access, business hours, service list, and telephony credentials).
Done-For-You Execution: We handle complete DNS setup, web architecture, AI knowledge base training, and CRM workflow configuration.
Full Client Ownership: Upon completion of project payments, you own 100% of your website code, domain assets, content, and customer database. We never lock you into proprietary hostages.

3. Client Responsibilities

To ensure timely launch and high performance:

You agree to provide accurate business details, service pricing, and operational parameters during onboarding.
You are responsible for ensuring that all business claims, licenses, and photos provided for publication comply with local laws and advertising regulations.

4. Telephony & SMS Compliance

When deploying missed-call text-back and automated SMS sequences, Ceratics configures 10DLC (10-digit long code) A2P registration and carrier opt-out compliance (e.g., standard "Reply STOP to unsubscribe"). Clients agree not to utilize Ceratics automations for unsolicited mass marketing spam or illegal telephony practices.

5. Inquiries & Support

For questions regarding service agreements or support tickets, email us at hello@ceratics.com.