Privacy Policy
Last updated: September 1, 2026
1. Information We Collect
Ceratics collects information that you provide directly to us when requesting a consultation, booking a discovery call, or submitting an inquiry through our website forms. This typically includes:
- Your name and business name
- Email address and telephone number
- Website URL and details regarding your current systems, missed calls, or workflow requirements
- Any notes or specific requests submitted in message fields
2. How We Use Your Information
We use the information we collect solely for business purposes, including:
- Preparing for and conducting your 15-minute growth consultation or system audit
- Communicating project estimates, onboarding timelines, and service proposals
- Configuring your custom website architecture, AI receptionist parameters, and automation sequences upon contract signing
- Sending essential operational alerts and invoice confirmations
We do not sell, rent, or trade your personal or business data to third-party advertisers or data brokers under any circumstances.
3. Client Automation Data & AI Privacy
When Ceratics configures AI voice assistants or automated SMS workflows for your business:
- Your proprietary business knowledge bases and customer conversation records remain your property.
- We utilize enterprise-grade API endpoints that do not use your proprietary client data to train public foundation models.
- All transmission of call recordings and transcripts is encrypted in transit via TLS 1.3 and at rest via AES-256 encryption.
4. Analytics & Cookies
We utilize Vercel Web Analytics (which is privacy-first and does not track cross-site personal identifiers) and Google Analytics 4 to understand aggregate website traffic and optimize user experience. You may disable cookies in your browser settings at any time.
5. Contact Us
If you have questions regarding this Privacy Policy or wish to request deletion of your contact information, please contact us at hello@ceratics.com.